Inside our Call Center, some of the industry's most experienced customer service representatives (CSRs) answer inbound inquiries covering a wide range of customer needs; they also provide outbound calling services, customer survey capabilities and have proven upsell capabilities.

Depending on your needs, Stark Bro's can provide a cost-effective shared agent pool or dedicate a team to your business. While all of the agents are cross-trained, Stark Bro's uses skills-based routing to direct calls to agents strongest in the area (such as sales and service) that each call involves. The entire team serves customers via phone, email and the Web.

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