The industry is buzzing about Business Process Outsourcing ("BPO")!

Stark Bro’s is a business process outsourcer of fulfillment services.  Business Process Outsourcing is the buying of non-strategic services from an external provider that specializes in delivering services to multiple customers. 

BPO differs from typical outsourcing in that an entire process is outsourced, not a particular service or function within that process.  IT services have been successfully outsourced for many years on a BPO basis through such companies as Perot Systems and EDS as an effective way for companies to lower cost and raise productivity. 

As a result, the outsourced model is now being extended to many other internal business processes—sometimes referred to as G&A, or general and administrative services, such as human resources (HR), finance and accounting (F&A), procurement and now fulfillment. Major corporations in almost every industry are taking advantage of the latest evolution in buying improved services at lower costs.

A business process outsourcer of fulfillment services has been known to cut 12 to 24 months off the time it would normally take for a company to develop its own fulfillment operations. BPO service providers like Stark Bro’s have positioned trained, low-cost resources to provide yet another benefit to outsourcing customers: operating 24 hours a day, 7 days a week in two or three consecutive shifts. 

Fulfillment Industry

The fulfillment industry has come a long way and changed much in recent years. What began as a small-scale job-shop type business has become a multi-billion dollar industry, often found working as a strategic partner with the world’s largest and most successful corporations. One of the greatest catalysts for this maturing has been the realization by corporations that, if they are to remain competitive, they must concentrate on core competencies and outsource non-core functions to experts in their respective fields. This shift has brought more resources to the fulfillment industry, and brought with it more focus and more demands.

According to IDC...

"When a midsize company looks at growing rapidly, its focus is on customers and keeping a quality product, not on the back office.

That's a cost center, not a revenue center."