Stark Bro’s has implemented the NEC 2400 system for call distribution. In addition to managing queue activity, this system provides distinct advantages for call tracking by assigning activity codes to each phone call. Call quantity by type (e.g. catalog requests, new orders, product inquiries, order status inquiries, and item availability queries) and in-depth statistical data are available on a daily, weekly, or monthly basis. By providing detailed feedback to our clients about reasons for calls on a regular schedule, we help our clients resolve recurring issues and spot trends that affect marketing opportunities. The NEC 2400 is also equipped with voice-over-IP technology. With VoIP phones, Stark Bro’s clients can monitor their customer calls without incurring long distance expenses.

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